a1111's Privacy Policy
A complete and transparent explanation of how your personal information is collected, stored, and kept secure on the a1111 platform.
This Privacy Policy ("Policy") sets out our commitments and practices regarding users' personal information in the operation of the a1111 platform (a1111.cam) and its associated services ("Services"). This Policy applies whether you are browsing our website, opening an account, or using any of our services. By using a1111's services, you are considered to have accepted the terms of this Policy.
We believe that transparency about information and protection of user privacy are the foundation of a trustworthy platform. That is why we continuously improve our security measures and refrain from collecting any unnecessary information.
What Information We Collect
a1111 collects only the information necessary to provide its services. Below is a description of the information collected across various categories.
1.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
1.2 Financial and Transaction Information
The following information is required to process deposits and withdrawals and to prevent fraud:
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history and amounts
- Account information for withdrawals
1.3 Technical and Device Information
Information collected automatically to ensure service quality:
- IP address and device type
- Browser and operating system
- Date and time of website access
- Cookies and session data
- Referral URL
1.4 Communication Information
When contacting customer support:
- Records of live chat conversations
- Messages sent via email
- Details of complaints and requests
- Information provided for issue resolution
How Information Is Used
Collected information is used only for specific and legitimate purposes. a1111 never sells information to third parties for commercial purposes.
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, mobile, date of birth | Performance of contract |
| Payment processing | Financial and transaction information | Performance of contract |
| Age verification and identity confirmation | Date of birth, identity document (if required) | Legal obligation |
| Fraud and money laundering prevention | Transaction history, IP address, device information | Legal obligation |
| Customer support | Communication records, account information | Legitimate interest |
| Platform improvement and analytics | Technical and usage data (anonymised) | Legitimate interest |
| Promotional communications (subject to consent) | Email address | User consent |
| Responsible gambling policy enforcement | Gaming behaviour, transaction patterns | Legal obligation and legitimate interest |
Cookie Policy
Cookies are used on the a1111 website to improve your experience and to ensure the services operate correctly.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, perform security checks, and process payments. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (such as language settings). They make the user experience more personalised. You can disable these if you wish.
Analytics Cookies
These cookies are used to understand website traffic and usage patterns. The information collected is anonymised and used to improve the quality of the service. You can turn these off from your browser settings.
Information Disclosure and Third Parties
a1111 never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances described below.
4.1 Service Partners
Payment processors (bKash, Nagad, Rocket, bank), technology infrastructure providers, and game software suppliers may access a limited amount of necessary information. We have strict confidentiality agreements in place with these partners.
4.2 Legal Obligations
Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we provide only the information legally required.
4.3 Fraud and Security
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new operator. In such cases, the new operator will be bound to comply with the terms of this Policy.
Information Security Measures
a1111 uses industry-standard security technologies and practices to protect your information.
SSL Encryption
All data transmission between you and our servers is secured with 256-bit SSL encryption.
Encrypted Storage
Passwords and sensitive financial information are stored in encrypted form — even staff cannot view them directly.
Auditing and Monitoring
An automated 24/7 monitoring system is active to detect suspicious activity.
Access Control
Only authorised staff can access user information, and only to the extent necessary.
Data Retention Period
a1111 retains your information only for as long as necessary. Once the retention period ends, information is securely deleted or anonymised.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account information (active account) | Until the account is closed | Service provision |
| Account information (closed account) | 5 years after closure | Legal obligation and dispute resolution |
| Financial transaction records | Minimum 5 years | Compliance with anti-money laundering laws |
| Customer support records | 3 years after last contact | Service quality assurance and dispute resolution |
| Technical logs (IP, device) | 90 days | Security and fraud prevention |
| Analytics data (anonymised) | 26 months | Service improvement |
Your Rights
As a user of a1111, you have certain fundamental rights over your personal information.
Right to Access Information
You may request to know what information we hold about you.
Right to Correct Information
You can request correction if your personal information is incorrect or incomplete.
Right to Erasure
In certain circumstances you can request that your information be deleted, however if there are legal obligations it may not be possible to delete it entirely.
Right to Object to Processing
You can object to the processing of your information for specific purposes (such as marketing) and withdraw your consent.
Right to Data Portability
You can request a copy of your personal information in a structured format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily or permanently restricted.
Protection of Minors' Information
a1111 is an adults-only platform. Our services are intended solely for individuals aged 21 and above. We do not intentionally collect any information from minors.
Age verification is mandatory at registration. If a minor has created an account using false information and this comes to our attention, the account will be immediately closed and any collected information will be deleted. If a parent or guardian believes their child is using our services, please contact us immediately.
Policy Changes and Updates
We may change or update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised.
For significant changes we will attempt to send a notification to your registered email address. However, it is your responsibility to review this policy regularly. Continued use of the service after any changes will be considered acceptance of the new policy.
Contact and Complaints
Privacy-Related Contact
If you have any questions, concerns or complaints regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: Available 24/7 in Bengali
Response Time: Usually within 30 business days
We take your complaints seriously. Our privacy team will carefully consider each of your requests and will endeavour to provide a resolution as promptly as possible.
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